Privacy Policy
We collect certain personal information in order to respond to your requests, provide our mortgage brokerage services, communicate with you, and improve our website. With your consent, we may also send you electronic or promotional communications, including text messages (SMS).
Your personal information is handled in accordance with applicable privacy laws, and we implement reasonable safeguards to protect it. Mobile telephone numbers and SMS consent information are not shared with third parties for their own marketing or promotional purposes.
You may contact us at any time to exercise your privacy rights, withdraw consent where applicable, or obtain more information about our privacy practices.
Please read the full Privacy Policy below for more details.
Privacy Policy
Last updated: September 14, 2026
This Privacy Policy applies to personal information collected by Rui Alberto Maia, Mortgage Broker, through servicesfinanciersmaia.com, its forms, and communications initiated through the website.
We are committed to protecting your personal information and handling it in accordance with applicable privacy laws in Québec and Canada.
1. Collection of Personal Information
We may collect personal information when you contact us, complete a form, request information or an appointment, subscribe to communications, or browse our website.
Depending on the circumstances, this may include:
- your first and last name;
- your email address;
- your telephone or mobile telephone number;
- your IP address;
- information relating to your browsing activity on the website;
- communication preferences and consent records;
- information you voluntarily provide through a website form, email, telephone conversation, or other communication.
We may also collect a mailing or physical address if you voluntarily provide it in connection with a request.
The general forms on this website are not intended for the submission of sensitive financial information, credit information, banking information, or mortgage application documents.
When additional information is required for mortgage brokerage services, it may be collected separately through appropriate processes and subject to applicable authorizations and privacy requirements.
2. Purposes of Collection
We may use personal information for the following purposes:
2.1 Responding to Requests and Providing Services
Information you provide may be used to:
- respond to your inquiry;
- contact you regarding your request;
- schedule or confirm an appointment;
- follow up regarding a mortgage financing inquiry;
- request information or documents where appropriate;
- provide updates concerning a request or file;
- maintain records of our communications;
- provide the services you have requested.
2.2 Email, SMS and Marketing Communications
Where you have provided the appropriate consent, we may communicate with you by email or text message (SMS).
SMS communications may include:
- responses to inquiries;
- appointment scheduling, confirmations, and reminders;
- requests for information or documents;
- mortgage application or file updates;
- other service-related communications;
- where separately disclosed and consented to, mortgage rate information, refinancing opportunities, promotional offers, and other marketing communications.
Message frequency varies. Message and data rates may apply.
You may withdraw your consent to receive SMS communications at any time by replying STOP or ARRET. For assistance, you may reply HELP or AIDE.
You may also contact us directly using the contact information provided below.
Consent to receive promotional text messages is not a condition of obtaining mortgage brokerage services.
2.3 Website Analysis and Improvement
We may collect technical and browsing information to:
- measure website performance;
- analyze use of the website;
- improve functionality and user experience;
- understand interactions with our content and pages;
- measure the effectiveness of advertising and marketing activities, subject to applicable consent requirements.
3. Mobile Information and SMS Privacy
Mobile telephone numbers, SMS consent records, and information relating to SMS opt-in or opt-out preferences are used for the purposes described in this Privacy Policy.
Mobile information will not be shared with third parties or affiliates for their own marketing or promotional purposes.
We may disclose mobile information to service providers that assist us in delivering and managing communications, such as telecommunications, messaging, CRM, automation, and technology providers, solely to the extent reasonably necessary to provide those services on our behalf.
Text messaging originator opt-in data and consent will not be shared with third parties for their own marketing purposes.
Our service providers are not authorized by us to use your mobile information for their own independent marketing purposes.
4. Consent and Withdrawal of Consent
Where consent is required, we seek consent appropriate to the nature of the information and the purpose for which it will be used.
Consent may be obtained through a website form, written document, electronic process, or another method permitted by applicable law.
You may withdraw your consent, subject to legal, regulatory, or contractual restrictions and reasonable notice.
Withdrawal of consent for promotional communications does not necessarily affect communications that are necessary to respond to a request you initiated, administer an existing service, comply with legal obligations, or otherwise communicate where permitted by law.
5. Retention of Personal Information
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to meet applicable legal, regulatory, professional, tax, or administrative requirements.
Retention periods may vary according to the nature of the information and the purpose for which it is held.
Consent and communication preference records may be retained as reasonably necessary to document and respect your choices, including requests to unsubscribe from communications.
6. Service Providers and Disclosure to Third Parties
We may use service providers and technology platforms to operate our website and business activities.
These providers may assist with:
- website hosting and operation;
- analytics;
- consent management;
- customer relationship management;
- email communications;
- SMS and telecommunications;
- workflow automation;
- appointment scheduling;
- advertising measurement and marketing technologies.
Personal information is disclosed only to the extent reasonably necessary for the applicable service or as otherwise permitted or required by law.
Some service providers may process information outside Québec or Canada, including in the United States or other jurisdictions. Information processed outside Québec may be subject to the laws applicable in those jurisdictions.
We do not sell personal information.
As stated above, mobile telephone information and SMS consent information are not shared with third parties for their own marketing or promotional purposes.
7. Disclosure Required by Law
We may disclose personal information when permitted or required by applicable law, including in response to a lawful order or request from an authorized public authority.
Information may also be disclosed where reasonably necessary to protect legal rights, investigate fraud or security incidents, or comply with applicable professional or regulatory obligations.
8. Cookies and Similar Technologies
Our website uses cookies and similar technologies for website functionality, preferences, analytics, and, with appropriate consent, advertising or marketing measurement.
For additional information, please review our Cookie Policy.
You may manage applicable cookie preferences through the consent-management tool available on our website.
9. Security of Personal Information
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, use, disclosure, loss, or modification.
However, no Internet transmission or electronic storage system can be guaranteed to be completely secure.
10. Third-Party Websites
Our website may contain links to websites or services operated by third parties.
This Privacy Policy does not govern those third-party websites. We encourage you to review their respective privacy policies before providing personal information.
11. Your Privacy Rights
Subject to applicable law, you may have the right to:
- request access to personal information held about you;
- request correction of inaccurate, incomplete, or outdated information;
- withdraw consent where processing is based on consent;
- request information concerning the use and disclosure of your personal information;
- request deletion or cessation of dissemination in circumstances provided by applicable law;
- submit a complaint concerning the handling of your personal information.
We may take reasonable steps to verify your identity before processing a privacy request.
12. Information Concerning Minors
Our website and mortgage brokerage services are not directed toward children.
We do not knowingly seek to collect personal information from minors through the website without appropriate authorization.
If you believe that personal information concerning a minor has been provided improperly, please contact us.
13. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices, technologies, services, or applicable requirements.
The date of the latest update will appear at the beginning of this policy.
14. Contact Information and Person Responsible for Privacy
Questions, requests, or complaints concerning this Privacy Policy or the handling of personal information may be directed to:
Rui Alberto Maia
Mortgage Broker / Courtier hypothécaire
Website: servicesfinanciersmaia.com
Email: ruiamaia@servicesfinanciersmaia.com
Telephone: 514-884-1907
The person responsible for the protection of personal information is:
Rui Alberto Maia
Email: ruiamaia@servicesfinanciersmaia.com
Telephone: 514-884-1907